Shipping Policy

Last updated: 7th November
Website: https://www.rhythmandvision.com
Company: Visual Solutions Limited

Overview

Rhythmandvision.com is operated by Visual Solutions Limited, a UK-based creative company specialising in soundscape-inspired and AI-assisted art. Our online store offers both digital downloads and physical products, including printed artworks, books, and personalised commissions.

This Shipping Policy outlines how we handle delivery of products purchased through our website.

1. Types of Products

We offer the following types of items:

Digital products – downloadable artworks, soundscapes, and creative files
Printed and physical products – hardcopy art prints, books, and sculptures
Personalised or commissioned art – custom soundscape artwork or painted portraits
Creative tools and apps – available for online use or download

Each product page specifies whether an item is digital or physical, and whether shipping costs apply.

2. Digital Products

Digital items (such as downloadable art, soundscapes, and creative files) are delivered electronically.

Upon successful payment, you will receive a download link by email or through your customer account.
Download links remain active for a minimum of 7 days from purchase.
No physical item will be shipped for digital orders.
Digital items are non-refundable once downloaded, in accordance with UK consumer law (Consumer Contracts Regulations 2013, Schedule 2, paragraph 37).

3. Shipping of Physical Products

a. Processing Times

Orders for in-stock prints and books are typically processed within 3–5 business days.
Made-to-order or commissioned artworks (such as soundscape art or personalised portraits) may require additional time. Estimated production times are provided on the relevant product page.
You will receive an email confirmation and tracking details (where applicable) once your order has been dispatched.

b. Shipping Locations

We currently ship to:

United Kingdom (mainland and Northern Ireland)
International destinations on request — additional charges and delivery times will apply.

c. Delivery Times

Estimated delivery times from dispatch:

UK Standard Delivery: 2–5 working days
UK Express Delivery (where available): 1–2 working days
International Delivery: 7–21 working days depending on destination

Please note that delivery times are estimates and may vary due to courier delays, customs checks, or seasonal factors.

d. Shipping Costs

Shipping costs are calculated at checkout and depend on the product type, size, and destination.
Orders over a specified value (if applicable) may qualify for free UK shipping.
International customers are responsible for any customs duties, taxes, or import fees charged by their country.

4. Packaging

We take great care in packaging physical artworks to ensure safe delivery.

Prints are shipped in sturdy postal tubes or flat protective envelopes.
Books and smaller items are packaged securely in recyclable materials.
Commissioned or framed artworks may be shipped via a tracked and insured courier service.

5. Delivery Issues

If your order has not arrived within the expected timeframe:

Please check your tracking details first (if provided).
Contact us at [insert contact email] with your order number.

We will work with our shipping partners to resolve any delivery issues as quickly as possible.

6. Damaged or Missing Items

If your order arrives damaged or is incorrect, please contact us within 7 days of receipt with photos of the item and packaging.
We will arrange a replacement or refund where appropriate.

7. Pre-orders and Commissioned Art

Custom commissions and made-to-order artworks are created uniquely for each customer.
Estimated completion and delivery times will be confirmed individually via email before payment is taken.
Once work has begun, these items cannot be cancelled unless agreed otherwise.

8. Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: info@rhythmandvision.com
Address: Visual Solutions Limited, Platf9rm, Hove Town Hall, Tisbury Road, Hove, BN3 3BQ.

We aim to respond to all enquiries within 3–5 working days.